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Avoid errors and improve data quality in UserVoice

Experience Management

UserVoice is a customer feedback and support platform that helps businesses collect feedback, manage feature requests, and improve customer experience. However, without proper tracking of feedback submissions, businesses can miss critical insights into customer needs and preferences. Trackingplan ensures that all UserVoice events are accurately tracked and attributed, giving you a clear understanding of what your customers want, so you can prioritize improvements and enhance engagement.

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COMMON PROBLEMS

Most common mistakes when using UserVoice

Missing Feedback Event Tracking

Challenge: Feedback submissions may not be tracked correctly, causing a lack of data on customer opinions.

Impact: Missing insights on customer preferences, leading to ineffective decision-making.

Untracked Feature Requests

Challenge: Feature requests and votes may not be captured properly.

Impact: Incomplete data on customer requests, hindering prioritization efforts.

Incorrect User Attribution

Challenge: User interactions might not be attributed to the correct source or campaign.

Impact: Difficulty in evaluating the effectiveness of feedback channels.

Integration Issues with Analytics Tools

Challenge: Data from UserVoice might not integrate properly with analytics or CRM tools.

Impact: Inconsistent or missing data across platforms.

Cross-Channel Data Gaps

Challenge: Data from different feedback channels (e.g., web, mobile, email) may not be captured consistently.

Impact: Fragmented data that doesn’t provide a full picture of customer sentiment.

Feedback Event Validation

Automatically validate that feedback events, such as submissions and votes, are tracked properly.

Feature Request Tracking

Ensure that feature requests are tracked and attributed correctly to help prioritize user-driven improvements.

User Attribution Validation

Verify that user interactions are properly attributed to the correct sources and campaigns.

Cross-Platform Data Integration

Ensure seamless integration with your analytics tools, providing consistent data across platforms.

HOW TRACKINGPLAN HELPS

How Trackingplan solves your problems with UserVoice

Trackingplan validates UserVoice feedback tracking, ensuring that all feedback, feature requests, and user interactions are captured accurately.

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Support

Frequently asked questions about UserVoice

Why is user attribution incorrect in my UserVoice feedback reports?

Incorrect user attribution can happen due to misconfigured tracking scripts, missing user IDs, or inconsistent UTM parameters. Trackingplan helps validate and align your attribution setup, ensuring that feedback events are correctly linked to the right users and campaigns for accurate reporting.

How can I integrate UserVoice data with other platforms?

Trackingplan facilitates seamless integration between UserVoice and other analytics or CRM platforms by validating that event data flows correctly and matches expected formats. This allows you to combine feedback data with broader user insights for better decision-making.

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Happy tracking, happy clients

Because life’s too short for tedious data work

Digital Analytics Manager

Trackingplan is the eye that sees everything, delivering value even in areas outside our responsibilities."

Digital Analytics Manager

"Using Trackingplan for our team translates to saving significant resources—both time and money."

Álvaro Salmerón

Digital Analytics Consultant

“Before Trackingplan, we spent around five to six hours per project every month just debugging."

Our results in numbers

Achieve more by getting rid of manual processes and validations

From weeks to hours

Reduction of measurement error resolution time

90%

Hours saved per month per FTE

30h

Reduction in data errors in reports

80%

Improvement in campaign performance

15%

Efficiency increase in marketing automation

25%

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